UNITED AIRLINES
TSA Wait Times Predictor and Report Features Added to the Existing App
Overview
There is no doubt that the mobile app plays a big role for airlines. Now more than ever, travelers want the ability to stay informed and rely on technology to serve them during their journeys.
Role
Product Designer
Tools
Figma, Miro, InVision, Maze
Service
UI / UX Design
Web Development
Digital Design
Timeline
Approx. 3 weeks (Aug - Sep 2020)
The Problem
Hurry up!! And wait…
Imagine you’re stuck in a long, snaking TSA security line at the airport, anxiously checking your phone as your flight departure time inches closer. Sound familiar? We’ve all been there.
THE SOLUTION
An Informed Traveler Is a Happier Traveler
Travelers on the go need faster, easier access to information about their flights, directions, parking, terminals, and all other knowledge concerning the airport. A TSA wait time predictor that travelers can monitor or get notified of the hubs they'll be using so they can at least get an idea of how long they’ll be standing in line and can plan accordingly.
Added Features
when users at home
Check Wait Time Updates
From the home screen, users can access the TSA wait time updates 24 hours prior to departure.
at the airport or half-mile radius from the airport
Check Wait Time Updates
Find the Fastest Checkpoint
From the home screen, users can access the TSA wait time updates 24 hours prior to departure.
50 meters radius from the checkpoint
Track and Report Wait Times
Upon arrival at the checkpoint, users can track and report their wait times.
